Integrated Policy for Quality and Information Security
Strategic Vision and Mission
For WYDE, complete customer satisfaction and strict compliance with statutory and regulatory requirements are the fundamental pillars on which the organization’s success and reputation are built.
Since its founding, WYDE has embraced a strategic vision that places stakeholder expectations above all other operational considerations.
In line with this philosophy, the Management has implemented an Integrated Management System (IMS) compliant with the international standards UNI EN ISO 9001:2015 and UNI CEI EN ISO/IEC 27001:2022, as well as national and regional regulations governing institutional accreditation.
Our mission is:
“The design and delivery of training courses (including e-learning), organizational and management consulting services, coaching, and one-to-one coaching.”
Quality Commitments (ISO 9001)
In full alignment with these principles, the Management of WYDE S.R.L. SB has defined its overall quality objectives as follows:
- Ensure alignment with the organization’s purpose and operating context.
- Comply with all applicable statutory and regulatory requirements.
- Foster a culture of continuous improvement.
- Recognize the organization’s reliance on its stakeholders, understand their current and future needs, and meet their expectations.
- Promote direct commitment from the President and functional managers to create unity of purpose and a collaborative environment for the design and implementation of the Quality Management System.
- Value and engage employees, making the fullest use of their current and potential capabilities.
- Manage the organization as an interconnected system of processes designed to optimize value for customers and stakeholders.
- Recognize that reducing waste and continuously improving processes and services is essential for long-term competitiveness.
- Base business decisions on the timely analysis of reliable data.
- Build mutually beneficial relationships with suppliers by maximizing opportunities for collaboration and synergy.
- Improve communication processes with both internal and external customers.
- Optimize the use of organizational, technological, and financial resources.
- Promote continuous training and professional development for all personnel to enhance service quality.
- Ensure that the management system is provided with the resources necessary for its effective operation.
- Achieve continuous improvement of both the services delivered and the internal organization through predefined objectives established by Management during Quality Management System reviews, supported by appropriate preventive and corrective actions.
- Promote awareness and understanding of this Quality Policy throughout the organization while supporting employees’ professional growth and fostering leadership that creates an environment where everyone actively contributes to achieving quality objectives.
- Periodically review the Quality Policy to ensure its ongoing suitability and update it whenever necessary.
- Take into account feedback from associations and committees and, above all, suggestions collected directly from customers through customer satisfaction surveys and the customer complaints process available at reception, reviewing this feedback on a monthly basis and implementing corrective actions to address any identified issues.
Objectives and Continuous Improvement
As part of its strategic plan, WYDE pursues the following objectives:
Market Consolidation
Strengthen market position by increasing competitiveness through an outstanding balance of quality and value, while expanding market share.
Customer Retention
Strengthen long-term customer relationships by consistently fulfilling all contractual requirements.
Service Evolution
Drive continuous improvement based on the outcomes of Management Reviews, customer feedback, and complaint analysis.
People
Increase employee engagement and professional competence across all levels of the organization.
Communication and Review
La Direzione di WYDE si assume la piena responsabilità di:
- Periodically reviewing the suitability of the Integrated Quality and Information Security Policy during Management Reviews and whenever the organization’s strategic direction is redefined.
- Ensuring that the Policy is understood throughout the organization through dedicated communication and awareness sessions.
- Making this Policy available to all interested parties by publishing it on the company’s website.
All WYDE employees share these objectives and are actively committed to achieving them in their daily work.
Last updated: March 6, 2026.