When a team identifies with a shared purpose, work stops feeling fragmented and becomes cohesion, energy, and collaboration
With Edison, we guided over one hundred people through a journey that transformed roles and functions into a common vision.
The Journey
Sometimes, change is not a sudden revolution, but a patient journey of building that crosses levels, roles, and organizational boundaries to generate deep transformation. With Edison, this journey lasted three years, supporting the Customer Operations function from its inception to the full integration of over one hundred people. A complex system, the “engine room” of Edison Energia, where customer care, billing, and operations found a shared language and new ways of working together.
We worked through team coaching, training for people managers, and collective moments that allowed, for the first time, all parts of this function to engage in dialogue. The work focused on purpose, giving each person a sense of their contribution and the team a cohesive identity. Transformation is not just about improving processes, it is also about creating connections that make change tangible and alive.
